When you contact us, request a quote, or schedule a chimney repair, we collect your name, phone number, email address, and service address. We use this information to respond to your request and provide the services you ask for.
We also collect basic technical information automatically when you visit our website, such as your IP address, browser type, device type, pages you view, and the time of your visit. This helps us understand how people use our site and improve it.
We use your contact information to schedule appointments, provide estimates, perform chimney repair work, send service updates, and follow up after a job. We may also use it to answer your questions and provide customer support.
We use website usage data to improve our site, keep it secure, and make it easier for customers to find the information they need. We do not sell your personal information to anyone.
Our website uses cookies and similar technologies to remember your preferences, understand how you interact with our pages, and improve your browsing experience. Cookies are small text files stored on your device.
You can control or disable cookies through your browser settings. If you turn off cookies, some parts of our website may not work as well, but you can still contact us by phone or email.
We use third-party analytics tools, such as Google Analytics, to help us understand website traffic and usage patterns. These tools collect information like your IP address, browser type, and pages visited. They do not identify you by name.
We may also use third-party scheduling or communication tools to manage appointments and messages. These providers only access the information needed to perform their services for us.
We do not sell, rent, or trade your personal information. We may share it with trusted service providers who help us run our business, such as scheduling software, payment processors, or email services. These providers are required to keep your information confidential.
We may also disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we share only what is necessary.
We keep your personal information for as long as needed to provide services, meet legal and accounting requirements, and resolve any issues. When your information is no longer needed, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required by law to keep it.
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to your data to employees and contractors who need it to do their jobs.
No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
You have the right to ask us what personal information we hold about you, to correct any mistakes, and to request that we delete your information. You can also ask us to stop sending you marketing messages at any time.
To exercise any of these rights, contact us using the information below. We will respond within a reasonable time and in accordance with applicable laws.
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new version on this page and update the effective date.
We encourage you to review this policy periodically. Your continued use of our website or services after any changes means you accept the updated policy.